Thank you for shopping with ZORKO! We strive to provide a smooth and convenient shopping experience. Below are the details of our Shipping and Return policies. By purchasing products from us, you agree to these terms.
Shipping Policy
At ZORKO, we take pride in delivering your order in a timely manner. Please carefully review our shipping policy below:
1. Shipping Timeframes
We process and ship orders within 2 business days after receiving your payment. Business days are Monday through Friday, excluding holidays. Once your order has been processed, you will receive an email notification with tracking details, if applicable.
2. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Estimated delivery time is 5–7 business days.
Shipping costs will be calculated at checkout based on your delivery address and the selected shipping method. The applicable shipping fees will be clearly displayed during the checkout process.
3. Shipping Rates
Shipping rates depend on the delivery address and weight/size of your order. ZORKO provides the following options:
- Free Shipping: On orders over 500 (if applicable).
- Shipping rates are calculated based on the shipping address and selected shipping method.
4. Shipping Locations
We currently ship to the following locations:
- India
Please note: If you are located in an area that we do not currently ship to, please contact our customer service team to inquire about alternative arrangements.
5. Order Tracking
Once your order is shipped, you will receive an email containing a tracking number (if applicable). You can track the status of your order through the carrier’s website.
6. Delays and Lost Packages
While we aim to deliver your order on time, delays may occur due to factors outside of our control (e.g., weather, customs delays, or carrier issues). ZORKO is not responsible for delays caused by third-party carriers. If your package is lost or damaged during transit, please contact us immediately so we can assist you in filing a claim with the carrier.
7. Packaging
All orders are carefully packaged to ensure your items arrive in excellent condition. We take extra precautions when shipping food products to ensure their freshness and safety during transit.
Return & Refund Policy
We want you to be fully satisfied with your purchase. However, due to the nature of our food products, we have specific policies regarding returns and refunds. Please read our return and refund policy below:
1. Returns for Food Products
Due to health and safety regulations, we do not accept returns on food products, unless they are:
- Damaged during shipping.
- Incorrectly shipped, where the wrong item was delivered to you.
If you receive a damaged or incorrect item, please contact our customer service team within 2 days of receiving your order. We will:
- Provide a replacement (if applicable).
- Issue a full refund for the damaged or incorrect item(s).
2. Non-Food Items
If you purchased non-food items (e.g., merchandise or kitchen accessories), you may return them within 7 days of receiving your order, provided they are unused, undamaged, and in their original packaging. You will be responsible for return shipping costs, unless the item is defective or was sent in error.
3. How to Request a Return
To initiate a return, please follow these steps:
- Step 1: Contact our customer support team at support@zorko.in or call +91 9909900139. Include your order number, a description of the issue (damaged, incorrect, etc.), and any supporting photos of the product.
- Step 2: Our team will guide you through the return process. If you are eligible for a refund, we will process it once we receive the returned item (if applicable).
4. Refunds
Refunds will be processed using the same payment method used for the original purchase. Depending on your payment method, it may take up to 15 business days for the refund to appear in your account. Shipping fees are non-refundable, except in cases of damaged or incorrect items.
5. Exchange Policy
Currently, we do not offer exchanges for food products. If you received a damaged or incorrect item, we will either issue a refund or send a replacement, based on your preference.
6. Conditions for Return
To be eligible for a return (for non-food items), the product must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Be free from any damage (unless it was damaged during shipping).
We cannot accept returns for items that have been opened, consumed, or tampered with.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately. We will ask you to provide:
- Photos of the damaged or defective item.
- A description of the issue.
- Your order number for reference.
We will either issue a full refund or replace the item, depending on your preference and the availability of the product.
Contact Information
If you have any questions about our Shipping and Return Policies, or need assistance with a return or exchange, please contact us at:
- Email: support@zorko.in
- Phone: +91 9909900139
- Address: 310-311, 3rd Floor, Exult Shoppers, near Vesu Main Road, near Siddhi Vinayak Temple, Vesu, Surat, Gujarat 395007
Important Notes:
- Make sure to specify timeframes (e.g., 5–7 business days, 30-day return window) according to your specific logistics and customer service protocols.
- Return conditions should be clear on how customers should return non-food items.
- Be sure to specify who pays for return shipping (typically, the customer pays, but ZORKO covers return shipping costs in the case of errors or damaged goods).
Let me know if you need further adjustments or additional details!