At ZORKO, we take your privacy seriously. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your data when you visit our website shop.zorko.in (the “Site”) or make purchases from our online store. By using our Site and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information from you when you visit our Site, create an account, place an order, or contact customer support. The types of information we collect include:
A. Personal Information
This includes information that you provide directly to us when interacting with the Site, such as:
- Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (credit card details etc.)
- Order History
- Other information that may be necessary to process your order, respond to customer service inquiries, etc.
B. Automatically Collected Information
When you browse our Site, we automatically collect the following information:
- IP Address
- Browser Type and Version
- Operating System
- Device Information
- Geolocation Data (if applicable)
- Referring URLs and Pages Visited
- Date and Time of Access
C. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience, analyze traffic, and improve our services. Cookies are small files stored on your device that help us remember your preferences. You can control the use of cookies through your browser settings, but please note that some features of the Site may not function properly if cookies are disabled.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Orders: We use your personal details to process and deliver your orders, including payment processing, billing, shipping, and customer support.
- To Improve Our Services: We may analyze user behavior to improve the functionality and content of our Site, personalize your shopping experience, and enhance our products and services.
- To Communicate with You: We use your email address to send order updates, customer support responses, newsletters, and promotional emails (with your consent). You can opt out of marketing communications at any time.
- To Prevent Fraud: We use data to monitor for fraudulent activity and protect the security of our transactions.
- To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal requests.
3. Sharing of Your Information
We respect your privacy and do not sell your personal data. However, we may share your information in the following cases:
A. Service Providers
We may share your data with trusted third parties who help us operate the Site and process transactions, such as:
- Payment Processors (e.g., Razorpay etc.)
- Shipping Companies (e.g., BlueDart, DTDC, etc.)
- Customer Support Platforms
These third parties are only allowed to use your information to perform specific tasks on our behalf and are obligated to maintain the confidentiality and security of your data.
B. Legal Requirements
We may disclose your personal information if required to do so by law, in response to valid legal requests from government authorities, or to protect our rights or the safety of others.
C. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you via email or through a prominent notice on our Site.
4. Data Security
Zorko takes reasonable measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data (e.g., payment information)
- Secure payment gateways
- Access controls for employees handling sensitive information
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information. Please use caution when sharing personal details online.
5. Your Rights and Choices
In accordance with Indian laws and privacy regulations, you have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Correction: You may request corrections to any inaccurate or incomplete personal data we hold.
- Right to Deletion: You have the right to request the deletion of your personal information, subject to applicable legal exceptions (e.g., if we need to retain data for legal or accounting purposes).
- Opting Out of Marketing Communications: You can opt out of receiving marketing communications by clicking the unsubscribe link in our emails or by contacting us directly.
- Data Portability: You may request a copy of your data in a format that can be transferred to another service provider.
To exercise any of these rights, please contact us at support@zorko.in.
6. Third-Party Websites
Our Site may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any updates will be posted on this page. We recommend that you review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
- Email: support@zorko.in
- Phone: +91 9909900139
- Address: 310-311, 3rd Floor, Exult Shoppers, near Vesu Main Road, near Siddhi Vinayak Temple, Vesu, Surat, Gujarat 395007
Key Considerations for India:
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 require businesses to have a privacy policy that includes details about the collection and handling of sensitive personal data or information (SPDI).
- Under the Personal Data Protection Bill, 2019 (currently under consideration), businesses may have additional obligations in terms of data protection and data subject rights (such as consent management, right to rectification, and data portability). Once this bill is enacted, your Privacy Policy may need further adjustments to comply with its provisions.