Welcome to ZORKO! By accessing or using our website [shop.zorko.in] (the “Site”) and purchasing products from us, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read these Terms carefully before placing an order.
1. Introduction
ZORKO (“we,” “us,” or “our”) is a food brand offering a variety of food products for sale online. These Terms apply to all users of the Site, including customers, visitors, and vendors. By accessing or using the Site, you agree to be bound by these Terms and all applicable laws.
2. Account Registration
To place an order, you may need to create an account with us. You agree to provide accurate, current, and complete information during the registration process and update your information to keep it accurate. You are responsible for maintaining the confidentiality of your account login credentials.
3. Product Information and Availability
While we strive to ensure that all product descriptions, images, and pricing are accurate, we do not guarantee that the information on the Site is free from errors. Products are subject to availability, and we reserve the right to modify or discontinue products without prior notice.
4. Pricing and Payment
All prices listed on the Site are in INR and exclude taxes and shipping fees, unless otherwise stated. Payment must be made in full at the time of purchase via accepted payment methods. By submitting an order, you authorize us to charge your selected payment method for the full amount of the order, including applicable taxes and shipping charges.
5. Shipping and Delivery
We aim to process and ship your order within 2 business days of receipt. Shipping costs will be calculated at checkout based on the delivery address. Delivery times may vary depending on your location. We are not responsible for any delays caused by third-party carriers or other unforeseen events.
6. Returns and Refunds
Due to the nature of our products, we do not accept returns on food items unless they are defective, damaged, or incorrectly shipped. If you receive a defective or damaged product, please contact our customer service team within 2 days of receiving your order. We will provide a replacement or issue a refund, depending on the situation. For non-food items, we follow the return policy outlined on the website.
7. Allergens and Food Safety
It is your responsibility to read product labels carefully before purchasing or consuming any food item. ZORKO takes all reasonable steps to ensure the safety of our products; however, we cannot guarantee that our products are free from allergens or other substances that may cause reactions in some individuals. Please check the ingredient list and allergen information before making a purchase.
8. Use of the Website
You agree to use the Site only for lawful purposes. You may not engage in any activity that disrupts or interferes with the Site’s functionality, or violates any applicable laws. We reserve the right to suspend or terminate your account for any violation of these Terms.
9. Privacy Policy
By using the Site, you consent to our collection and use of personal information in accordance with our Privacy Policy, which can be found here. We are committed to protecting your privacy and data.
10. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of ZORKO or its licensors and is protected by intellectual property laws. You may not copy, modify, or distribute any content without our express written permission.
11. Limitation of Liability
To the fullest extent permitted by law, ZORKO will not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or purchase of products, including but not limited to damages for lost profits, data, or business interruptions. Our total liability to you for any claim related to your order will not exceed the total amount you paid for the order.
12. Indemnification
You agree to indemnify and hold harmless ZORKO, its affiliates, employees, and agents from any claims, damages, liabilities, or expenses arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.
13. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of India.
14. Modifications to Terms
ZORKO reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and the updated Terms will be effective immediately upon posting. We encourage you to review these Terms periodically.
15. Contact Information
If you have any questions about these Terms or your order, please contact us at:
- Email: support@zorko.in
- Phone: +91 9909900139
- Address: 310-311, 3rd Floor, Exult Shoppers, near Vesu Main Road, near Siddhi Vinayak Temple, Vesu, Surat, Gujarat 395007